Privacy Policy

Last updated: February 2026

1. Introduction

Juliie ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our virtual receptionist service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Business contact information (name, email, phone number)
• Call data (caller information, call recordings, transcripts)
• Payment information (processed securely by our payment provider)
• Usage data and service preferences

3. How We Use Your Information

We use the information we collect to:

• Provide and improve our virtual receptionist service
• Process your transactions and send confirmations
• Respond to your requests and provide customer support
• Send service updates and marketing communications (with your consent)
• Analyze usage patterns to improve our service

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors)
• Professional advisors (lawyers, accountants)
• Law enforcement when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Call recordings are typically retained for 90 days unless otherwise specified.

7. Your Rights (GDPR)

Under GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Object to processing
• Data portability
• Withdraw consent

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Email: hello@juliie.uk
Phone: 0800 XXX XXXX